Maintenance Plans & Priority Service
Stop reacting to plumbing problems. Prevent them.
The Blue Ridge Care Club puts a licensed master plumber on your side all year — annual
inspections that catch small issues before they flood a Saturday, priority scheduling
ahead of the public queue, waived dispatch fees, and member pricing on every repair.
Pick the plan that fits your home and never dread a burst pipe again.
Annual Care Club plans
Every plan waives the $89 dispatch fee, discounts repairs, and includes a written
inspection report — no enrollment fee and no long-term contract. Most members break even
on the very first repair.
Basic Care
Annual peace of mind
$149 per year
$238 à la carte Save $89 / yr
The essentials plan for a well-kept home. One annual whole-home plumbing inspection, a water-heater flush, and member pricing on every repair — so small issues get caught before they flood a Saturday.
- ✓ 1 annual 22-point plumbing inspection
- ✓ Annual water-heater tank flush
- ✓ Waived $89 dispatch fee on service calls
- ✓ 10% off all repairs & installations
- ✓ Written inspection report with photos
- ✓ No auto-renew lock — cancel anytime
Enroll in Basic Care →
Most Popular Home Protection
Our most popular plan
$279 per year
$465 à la carte Save $186 / yr
The retention sweet spot for Charlotte homeowners. Two visits a year, a full drain check, priority scheduling ahead of non-members, and no-overtime rates on nights and weekends. Most members break even on the first repair.
- ✓ 2 annual plumbing inspections (spring & fall)
- ✓ Annual water-heater flush + anode-rod check
- ✓ Whole-home drain & main-line camera check
- ✓ Priority scheduling — front of the queue
- ✓ No-overtime rates nights, weekends & holidays
- ✓ 15% off all repairs & installations
- ✓ Waived dispatch fee on every visit
Enroll in Home Protection →
Whole-Home
Complete coverage
$489 per year
$795 à la carte Save $306 / yr
For older homes, rentals, and homeowners who never want to think about plumbing. Everything in Home Protection plus a same-day priority SLA, an annual sewer-line jetting, backflow testing, and the deepest repair discount we offer.
- ✓ Everything in Home Protection
- ✓ Same-day priority dispatch guarantee
- ✓ Annual main sewer-line hydro-jetting
- ✓ Annual backflow preventer test & report
- ✓ Water-pressure & shut-off valve service
- ✓ 20% off all repairs & installations
- ✓ Two free emergency dispatches per year
Enroll in Whole-Home →
Care Club plans are billed annually to the card on file with no enrollment fee and no long-term contract — cancel anytime for a prorated refund of unused visits. Inspections are scheduled at your convenience during standard hours; members always jump ahead of non-members for repair and emergency dispatch. Member discounts apply to labor and parts on the same invoice and cannot be combined with other promotions. Prices subject to change.
Compare plans side by side
What each membership includes at a glance. Not sure which fits your home?
Call (704) 555-0199 and we'll help you choose.
Blue Ridge Care Club plan comparison by feature | Feature | Basic Care | Home Protection | Whole-Home |
| Annual plumbing inspections | 1 / yr | 2 / yr | 2 / yr |
| Water-heater flush | Yes | Yes | Yes |
| Whole-home drain & camera check | — | Yes | Yes |
| Main sewer-line hydro-jetting | — | — | 1 / yr |
| Backflow preventer test | — | — | Yes |
| Waived dispatch fee | Yes | Yes | Yes |
| Repair & install discount | 10% | 15% | 20% |
| No-overtime after-hours rates | — | Yes | Yes |
| Priority scheduling | Standard | Priority | Same-day |
| Free emergency dispatches | — | — | 2 / yr |
Priority Service SLA
How fast we get to you — in writing.
Membership is not just a discount card — it changes where you sit in the dispatch queue. Every Care Club member gets a written response-time commitment, and true plumbing emergencies (burst pipes, sewage backups, no water) always take priority regardless of plan. If we miss a same-day window on a Whole-Home plan for reasons within our control, that visit’s dispatch is on us.
- 1-hour dispatch
Emergency
All plans · 24/7/365
Burst pipes, sewage backups, flooding, or total water loss. A licensed plumber is dispatched within the hour, any hour — members are routed ahead of non-member emergency calls.
- Booked by noon = same day
Same-Day
Whole-Home members
Non-emergency repairs booked before noon are completed the same day, guaranteed. Miss the window on us and the dispatch fee is credited back to your account automatically.
- Next business day
Priority Next-Day
Home Protection members
Standard repairs are scheduled the next business day, ahead of non-members. You pick the arrival window; we hold it with a 30-minute text-ahead call.
- Within 3 business days
Scheduled
Basic Care members
Routine, non-urgent work is booked within three business days at a time that suits you — still ahead of the general public queue, still with the waived dispatch fee.
Response windows are measured from the time we confirm your request during operating hours and assume safe, accessible working conditions and available parts. Weather events and utility outages affecting the whole metro may extend windows; we will always call ahead with an honest ETA rather than leave you waiting.
The Blue Ridge Guarantee
Backed in writing, standing behind every job.
Every repair and installation we perform is protected by our written workmanship guarantee, and Care Club members receive extended coverage. If our work fails, we come back — no invoice, no argument. That accountability is why Mike put his own Master Plumber license behind the company name.
01 Workmanship Warranty
1 year standard · 2 years for members
If a repair fails because of our workmanship, we return and make it right at no charge for labor. Care Club members get that coverage doubled to two full years on every invoice.
02 Parts & Fixtures
Manufacturer warranty honored
We install professional-grade parts and register the manufacturer warranty in your name — typically 1–5 years. New water heaters carry a separate 6-year tank warranty we service directly.
03 Upfront-Price Promise
Quoted before we start
The flat-rate price is approved in writing before any work begins. No hourly surprises, no “it took longer than expected” markups — the number you approve is the number you pay.
04 Satisfaction Guarantee
100% or we make it right
If you are not satisfied with a completed job, tell us within 30 days and we will re-do the work or refund the labor. Members also get their annual dispatch fees credited if we miss an SLA window.
Guarantees cover the specific work performed on the invoice and exclude damage from misuse, unrelated failures, or work altered by others after our visit. Licensed under NC Master Plumber License #MP-48293 and fully insured — verify our license anytime at nclbgc.org. Membership guarantees are active for the plan term and require the annual inspection to be completed on schedule.
Ready to join the Care Club?
Enroll in minutes, book your first inspection, or ask which plan fits your home. Real
plumber answers — not an answering service — every time you call.